Built in Solutions - Terms & Conditions


1. Supplier

The supplier is Built-In Solutions, Mill Farm Barns, Lower road, Long Hanborough, Oxon OX29 8LW. As a user of our service you acknowledge any transactions you make are subject to our terms and conditions below. We reserve the right to change and amend these terms and conditions. Any changes we make will be deemed to have come into effect on the date that they have been posted on our website. You are responsible for reading the terms and conditions. When you place an order with Built-In solutions you will be deemed to have read, understood and accepted these terms and conditions. Our acceptance of your order brings into existence a legally binding contract between us.

2. Payments

All goods remain the property of Built-In Solutions until payment is received in full. We must receive a deposit of 50% of the price for the goods that you order before your order can be accepted,  the remaining 50% on completion (by completion we mean the your furniture is ready to use, or is being used for its intended purpose, bar any snagging issues). Payment will be requested on completion, or an invoice issued. Failure to provide the remaining balance with in one calendar week of our invoice for domestic clients, and within 28 days for commercial clients will be subject to £150.00 late payment fee and a monthly interest charge of 5% for Domestic clients or in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 for Commercial clients.

2a. Deposit

If extenuating circumstances present themselves and you have to cancel the work we will gladly refund any of your deposit which has not been spent on materials or allocated for labour subject to a 20% fee. Built-In Solutions will also charge and be entitled to claim any cost or charges involved in recovering overdue accounts.

3. Delivery

We may at the time of order provide you with an indicative lead time. However since each order is made to the customers specification and we may have to order materials for that specific order we cannot guarantee delivery lead times. Accordingly any delivery lead time quoted will be indicative only and time will not be of the essence for this contract. In particular the default 30 days for contract performance under the United Kingdoms Distance Selling Regulations shall not apply. We will not be liable for any loss or damage suffered by you through delay in delivery. We make every effort to deliver the goods within the expected timetable, however delays are sometimes inevitable due to unforeseen circumstances. Built-In Solutions accepts no liability in respect of any failure to deliver the goods within the expected time scale.

4: Goods

All furniture supplied by Built-In Solutions is made to your order to the specific design with the finish you have ordered. Accordingly these are goods made to your specification and the normal cancellation rights under the United Kingdoms Distance Selling Regulations do not apply. The Goods are manufactured or supplied in accordance with a description or specification provided by Built-In Solutions, you shall be responsible for ensuring the accuracy and adequacy of the description or specification, and for giving Built-In Solutions all necessary information relating to the Goods within a sufficient time to enable Built-In Solutions to perform the contract in accordance with its terms. We reserve the right to cancel the contract between us if we are unable to source the materials to make your order within a reasonable time or we do not deliver to your area. We will not be obliged to offer any compensation for disappointment suffered.

If several furniture items have been ordered, a balancing payment will be required on completion of each furniture item, all items are treated as separate orders.

5. Tolerances

As our furniture is handmade and manually installed, we ordinarily work to an approximate 5% tolerance to all final supplied measurements and final install dimensions and positions. Small defects or scuffs in the final product – if the defect is not visible under ordinary conditions from a distance of 1 meter away, these are deemed a natural part of the furniture and we are under no obligation to remedy. We will be happy to re-evaluate any issue upon receipt of a report from an independent assessor.

6: Liability

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods. We shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Filling of holes or channels made by moving electrical cables or making good after other trades have completed is not the responsibility of Built-In Solutions. Letting us proceed with fitting of your furniture absolves us of any liability with relation to any uncompleted works as described earlier in this paragraph or any fixtures and fitting that are present or embedded cables that do not conform to building regulations that have not been discovered or disclosed by client prior. All furniture is fitted to ‘best fit’ within the space provided. it is your responsibility to make sure that the details and specifications are correct on the quotations and meet your requirements.

7: Fitting of your furniture

Cancellation of Scheduled fitting: We require 2 working days notice of cancellation of a scheduled fitting date.  If your cancellation falls within 2 working days of fitting it will be subject to a £350.00 +VAT re-scheduling fee.

Space to work : We require sufficient space to work within with access to the area, Fragile items such as picture frames and lamp shades must be removed prior to our arrival. If sufficient space has not been made available for fitting or there is limited access, any requirement to move items to make sufficient space to work within will be charged at £70.00 +VAT in per hour segments,  We will not be liable for any damages that may occur in the process of moving items.

Unable to fit your furniture : If we are unable to fit your furniture for any reason due to error by client or the client has not provided adequate space to assemble furniture in (including limited access)will be subject to a £350.00 +VAT re-scheduling fee.

8: Remedial Work

On the rare occasion that we may have conduct remedial work, this will be conducted within standard business hours of 9am to 6pm, Monday to Friday